What do you need help with?

• I have a technical issue add remove

  …with the portal

  • Check the Portal FAQs.
  • Refer to our General Enquiries Forum.

  …with my API usage

  • First, read through the API documentation. You can find the docs for all our published APIs in the API registry.
  • Is your question one of our FAQs?
  • Has someone posted about it in the API specific forum channel?
  • Is there a blog about that topic?

  …with my IoT device usage

  • First, read through the Get Started guide, found on the product page of the IoT marketplace.
  • Is your question one of our FAQs?
  • Has someone posted about it in the IoT specific forum channel?
  • For Captis Enterprise Customers, contact the dedicated Enterprise IoT Support Channels (under 'resources') for anything that you can't find in our FAQs or IoT Devices Forum. 
  • For Arduino Support, join the community with our good friends at Arduino on their Arduino forum.

  If you can’t find the answer to your technical issue, post on the relevant forum channel and a TelstraDev support or a fellow dev will respond.

• I have a product capability/feature enquiry add remove

  Do you have an API for this….

  • If the API you are after it is not in the API registry, and our current published APIs do not include that endpoint on our documentation, then you can suggest a new API by posting in our Product Suggestion Forum.

  What can I do with the APIs and IoT devices?

  • Check out our blogs for inspiration.
  • See what other devs are up to in the project sharing forum.
  • Explore Telstra’s IoT use cases.
  • If you'd like a professional solution built, send your request to our Telstra Purple consultants who offer professional services to co-create and develop your ideal digital outcome

  I have a suggestion

  • For new IoT and API feature suggestions, post in our general forum.
  • For portal improvement feedback, let us know here.

  I’ve been working on a cool project or thought of a great TelstraDev use case I want to share

  • Post your ideas in the project sharing forum.
  • Submit a guest blog by emailing your idea to telstradev@team.telstra.com.
  • Post it on twitter and tag us @TelstraDev.
• I need help with my account/company add remove
  • Is your question one of our FAQs?
  • Have you checked the forum, or posted your question there?
  • If your inquiry is confidential or sensitive, please email us at telstradev@team.telstra.com.
• I need help with pricing and sales add remove
  • Is your question one of our FAQs?
  • Check out the Pricing and Plans page for all our standard API costs.
  • See the loT marketplace for device prices.
  • For pre-sales support, fill out a sales enquiry form.
  • If you are committing to regular high volumes of API consumption, you may be eligible for bulk pricing. Check the criteria and fill out a sales enquiry form.
  • If you need to create a new Telstra Billing Account number complete this form: https://dev.telstra.com/content/requesting-telstra-billing-account 
  • Enterprise customers call: 1800 878 483 , option 1 and option 3 and speak to one of our friendly billing consultants to enquire about billing or change authorised representative
  • Small/medium business (SMB) customers call: 1800 086 351, answer the voice prompts to enquire about billing or change authorised representative.