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Identify not delivered SMS to the clients

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Nalaka's picture
by Nalaka

Identify not delivered SMS to the clients

We have clients reported they have not received any SMS that are send by our application through the Telstra. Is there any place we can find the logs of the SMS that are send.

Vinodh's picture
by Vinodh

Identify not delivered SMS to the clients

Yes, we can find more details of the messages.

Could you please send an email to telstradev@team.telstra.com with following details:

1. Company Name registered in dev.telstra.com
2. App Client ID ( DO NOT SHARE client secret)
3. clients mobile number that need investigation

4. Date and Time the message was sent

5. MessageIds - this would have been received after sending a message. This is optional for you to send.

Regards

Vinodh

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