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How to recover number that was provisioned YESTERDAY however is no longer available?

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Stephen's picture
by Stephen

How to recover number that was provisioned YESTERDAY however is no longer available?

I am experiencing a very major problem that is impacting my business very severely.

 

A phone number provisioned and used successfully to receive a message yesterday no longer works today.

 

Today when I send a "Retrieve messages" request, the response is "EMPTY".

Today when I send a "Get Subscribption" request, the response is:

 

"status": "404",

"code": "RESOURCE-NOT-FOUND",

"message": "Invalid resource. Refer to API docs at https://dev.telstra.com"

 

Today when I send a "Create Subscription" request, I receive a brand new number and this results in a high impact issue as I no longer have access to the previously provisioned phone number.

 

I need this issue resolved ASAP, so please advise if you need any further details from my end.

Thank you