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Caller ID Support with 3rd Party Program

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Charlie's picture
by Charlie

Caller ID Support with 3rd Party Program

Hi,

 

We've built a product that allows our customers to see who's contacting them by looking at the inbound caller ID and then matching any customer records with the same details. A lot of our customers are on Telstra business, so we'd love a way to integrate directly with their Telstra PBX through the API we've built.

We require the following data:

Which Telstra API product would give us this info?

Thanks

event_type 

Must be one of 'incoming', 'answered', 'ended', 'missed'

 

from

the originating phone number of the call in e164 format

 

updating_call_status

required to be present and value of 'true' when updating a call. Does not need to be present when recording the first call event for a new call.

 

call_answered_at

must be in 'yyyy-mm-ddThh:mm:ss' format in UTC

 

call_ended_at

must be in 'yyyy-mm-ddThh:mm:ss' format in UTC

 

to

the phone number or extension number the call was/will be answered by. May be used in the future to separate out calls per phone in busy reception 

 

Vinodh's picture
by Vinodh

Caller ID Support with 3rd Party Program

Hi Charlie,

Thanks for reaching out via our TelstraDev forums.

Unfortunately, a product/API with these functionalities does not exist today within Telstra.  If there is a business use case, we will develop this in future.

 

Regards,

Vinodh

Charlie's picture
by Charlie

Thanks Vinodh,

Thanks Vinodh,

Are there any API products where we'd be able to get webhooks from Telstra for new calls and ideally also for call events such as call answered or ended?

Cheers

Vinodh's picture
by Vinodh

Caller ID Support with 3rd Party Program

Sorry Charlie,

As I mentioned earlier, we do not currently have any APIs or webhooks that can supply the information you requested.

Regards

Vinodh

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