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MKR NB1500 Modem lockups. Firmware Update for ublox SARA-R410M covered by Telstra warranty?

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Steven's picture
by Steven

MKR NB1500 Modem lockups. Firmware Update for ublox SARA-R410M covered by Telstra warranty?

We have purchased two pieces of the Arduino MKR NB1500. both of which sufffer from a modem lockup after 1-4hrs operation where a power down reset is required to get them working again.

They are both firmware rev 5.06 and ublox firmware release document https://www.u-blox.com/sites/default/files/SARA-R410M-02B-01_PCN_%28UBX-19024506%29.pdf for firmware 5.08  lists a lot fixes for modem lockups.

Will Telstra replace the MKR NB1500 boards we have with upgraded versions unser warranty? The firmware upgrade process is not very well documented and looks a little bleeding edge making it look fairly risky to upgrade the firmware ourselves.

Thanks

Steve

Vinodh's picture
by Vinodh

MKR NB1500 Modem lockups. Firmware Update for ublox SARA-R410M c

Hi Steve,

Sorry to hear that you are encountering modem lockup issue.  I shall check with our engineering team for next steps and provide you the next steps.

Regards,

Vinodh

Vinodh's picture
by Vinodh

MKR NB1500 Modem lockups. Firmware Update for ublox SARA-R410M c

Hi Steve,

 

FYI, I moved the post to IoT Devices Forum channel.  I shall provide update once I receive from our engineering team.

Regards

Vinodh

Vinodh's picture
by Vinodh

MKR NB1500 Modem lockups. Firmware Update for ublox SARA-R410M c

Hi Steve,

I have been advised that you need to contact the arduino support for this issue and they will guide you with next steps.  You can reach them via https://www.arduino.cc/en/contact-us/ page and provide the following details along the description of the issue you encountered.

 

Company Name: 

Purchase Date: 

Invoice No/ Transaction ID:  

Faulty Device name: MKR NB 1500 board

IMEI: 

Fault: <Describe the issue>

Steven's picture
by Steven

I've put a ticket in with ublox.

Apparently Ublox will supply the firmware if the request is made with a support ticket, so that is what I've done.

Thanks

Vinodh's picture
by Vinodh

I've put a ticket in with ublox.

Thanks Steven for letting us know that you have requested for the firmware from Ublox.  Could you please update this post on how you go with the firmware update?

 

Regards

Vinodh

Steven's picture
by Steven

Firmware update of Ublox SARA-R4 on MKR NB 1500

I've successfully updated the firmware on the Ublox SARA-R410M-020B-00 modem MKR NB 1500 to L0.0.00.00.05.12,A.02.19.

Step by step instructions are posted on the Arduino forum  https://forum.arduino.cc/index.php?topic=731275.0

Steve 

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