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"InvalidAPICallAsNoApiProductMatchFound" Error with Track and Monitor

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TTL Development's picture
by TTL Development

"InvalidAPICallAsNoApiProductMatchFound" Error with Track and Monitor

Hi 

when I am trying to call Get All Devices I am getting this error

 

{
"fault": {
"faultstring": "Invalid API call as no apiproduct match found",
"detail": {
"errorcode": "keymanagement.service.InvalidAPICallAsNoApiProductMatchFound"
}
}
}
 
it was working fine couple of hours before,is the api down?
 
thanks
Rohit

Vinodh Seshadri's picture
by Vinodh Seshadri

Track and Monitor

Hi Rohit,

 

This is Vinodh.

 

I checked and found that the keys under 'Track and Monitor API' in your company is working as expected.  Could you please confirm that you are using these keys?

If problem persists, please email us the request payload at telstradev@team.telstra.com

 

Vinodh Seshadri's picture
by Vinodh Seshadri

Track and Monitor API error

If any other developers encounter this error ""errorcode": "keymanagement.service.InvalidAPICallAsNoApiProductMatchFound"", when performing ANY calls with the Track and Monitor API, please ensure the client keys you are using are the right keys to access the Track and Monitor API.  To check if you have access to Track and Monitor API:

1. Login and switch from your developer profile to your company profile (in the top right menu, select the drop down under your name)

2. Navigate to setting cog (gear icon) and select "Purchased Plans" (see pic below)

3. Ensure you have an active plan for LOT-Devices, which is the Track and Monitor API (see pic below)

 

Known reasons behind the error:

1.  Not all keys in your company may provide access to Track and Monitor API.

2.  Track and Monitor API is not provisioned by default to all customers. 

3.  Developers using their personal account cannot access Track and Monitor API.

4. Keys under "Production Keys" does not provide access to Track and Monitor API.

5. Track and Monitor API plan is ended. 

 

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